Privacy Policy

What we collect

When you use the appointment request form on this site, we collect the information you enter: your name, phone number, an optional email address, and details about your visit — such as the reason you are coming in, your preferred days and times, whether you are a new patient, and any coverage or insurance details you choose to share.

How your submission is handled

Form submissions are relayed securely through Resend, a third-party email delivery service, directly to our office email address. We do not store submissions in a separate patient database on this website, and the information is used only to review your request and contact you to arrange your appointment.

Clinical intake and update forms linked from our Patient Forms page open in PatientViewer, the secure web-forms portal connected to our practice management system. Those forms are submitted directly to our office and are never collected or stored by this website.

How we use your appointment details

We use the details you submit solely to schedule and prepare for your visit. We do not sell your information, and we do not use it for marketing or share it with third parties beyond the form-delivery service described above.

Website analytics

We use Google Analytics to understand website use and measure online enquiries. Google Analytics uses cookies and collects technical and usage information, such as pages viewed and interactions with the website. We also measure clicks on our booking and phone links and successful appointment request submissions. A booking-link click is not a confirmed appointment, and a phone-link click does not tell us whether a call connected.

These enquiry events do not include your name, email address, phone number, form answers, or treatment details. Information entered in the appointment form is used for arranging care, not included in these analytics events. You can manage cookies through your browser settings or use Google's Analytics opt-out browser add-on. Blocking analytics does not prevent you from requesting an appointment.

Questions about your information

If you have questions about how your information was used, or would like us to correct or remove details you have submitted, contact our office directly at (416) 369-1000 or midlanddentalcenter@gmail.com.